Transport Assistant (m/w/d) 1 1

Transport Assistant

Our Value Proposition

Creating wood-based solutions for a better life, a better future and a better planet is Sonae Arauco's vision and underpins the purpose of around 2,600 employees in nine countries, who are proud to belong to a company whose portfolio contributes to building a more sustainable world.

To support this vision, we are looking for motivated professionals with the ambition to take the company further. In this role, you will join a team focused on ensure the maximum  availability and performance of equipment and facilities, and contribute to a circular economy model.

The impact of your role

This position plays a critical role in ensuring the seamless execution of transport operations and the consistent delivery of high-quality customer service. Acting as a key interface between the Transport and SBO teams, the role enables the timely resolution of customer-related escalations and supports effective communication across operational stakeholders. By providing administrative support to the central transport planning function and actively contributing to process improvement initiatives, this position drives operational efficiency, enhances service reliability, reduces response times, and ultimately strengthens overall customer satisfaction and logistics performance.

Main responsibilities

• Perform daily operational and administrative tasks related to transport customer service.
• Act as the first point of contact between the Transport team and the SBO team for customer-related transport escalations.
• Provide administrative and customer service support to the central transport planning team.
• Support the central transport team in internal process improvement initiatives and projects.

Desired profile 

What you must have:

• Minimum secondary education required;
• Minimum of 2 years of experience in logistics, transport, or customer service.
• Fluent in Portuguese and English (written and spoken).
• Strong organizational and communication skills.
• Good knowledge of MS Office (especially Excel)

What we consider a nice to have:

• Proficiency in German (written and spoken) is a plus.
• Experience with SAP is considered an advantage.

What we offer:

• Integration into a solid, international company.
• Culture focused on innovation and sustainability.
• Opportunities for personal and professional development.
• Continuous training.
• Attractive remuneration and benefits policy.

Our way of being

At Sonae Arauco, we value attitudes and behaviours that reflect our organizational culture. Based on respect, ethics and multiculturalism, we have created an environment where all voices are heard. We know that innovation stems from diversity of perspectives and that talent flourishes in environments where people feel heard and valued. In this context, we expect all Sonae Arauco employees to adopt the following behaviours:

• Cultivate strong partnerships with all stakeholders.
• Find value-based solutions.
• Take initiative.
• Work as a team.
• Be ambitious.
• Think innovatively and simplify.
• Build trust.
• Inspire by example.